Returns & Refunds

Overview

Welcome to Creative Co1520, your trusted partner in the printing and self-publishing industry. We understand the importance of a smooth and transparent returns and refunds process for our customers. In this guide, we will provide you with comprehensive information on our returns and refunds policy, ensuring a hassle-free experience for all your printing needs.

Our Commitment to Customer Satisfaction

At Creative Co1520, we pride ourselves on delivering top-notch products and exceptional service. However, we understand that there may be rare situations where a customer needs to return or request a refund for their order. We are committed to resolving such cases promptly and satisfactorily.

Returns Policy

When it comes to returns, we have a simple and customer-centric approach. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• You must provide proof of purchase, such as an order confirmation or receipt.
• The item must be returned in its original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe and automatically applied to your original payment method.

Refunds Policy

We understand that refunds are an integral part of the returns process. Our aim is to ensure a fair and transparent refund procedure. If you are eligible for a refund, we will process it in accordance with the following guidelines:

• If you paid by credit or debit card, the refund will be credited back to the original card used for the purchase.
• If you paid via an alternative payment method, such as PayPal, the refund will be issued to your PayPal account.
• In the case of promotional offers or discounts, the refund will be adjusted accordingly.

Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution or payment provider.

Contact Us

We care about your satisfaction and want to address any concerns you may have regarding returns and refunds. Our customer support team is available to assist you every step of the way. If you have any questions or require further clarification, please do not hesitate to contact us. We are here to help!

Thank you for choosing Creative Co1520 for all your printing and self-publishing needs. Your trust in our services is greatly appreciated. We are dedicated to providing the highest quality products and ensuring your complete satisfaction. Should you require any assistance, please reach out to our friendly team.